Customer Success Specialist

Business Title: Customer Success Specialist

Location: KL Eco City

Company background:

TranSwap is an award-winning fintech provider thatoffersinnovative cross-border payment and foreign exchange solutions for businesses, especially small and medium-sized enterprises (SMEs). With a mission to simplify international payments, TranSwap enables companies to send and receive money globally with competitive exchange rates, lower fees, and faster processing times compared to traditional banks.

We are headquartered in Singapore and is expanding rapidly. We are looking for driven Customer Success Specialist to join our KL Office.

Roles and Responsibilities

• To manage incoming emails and live chat from customers in relation to our products and services.
• To deal directly with customers by phone, email and social media.
• To resolve product or service issues by clarifying and understanding customers requirements.
• To ensure and provide quality service to customers.
• To maintain updated records of customers information.
• To record details of enquiries, comments, and complaints.
• To compile reports on overall customer satisfaction or complaints.
• To complete any other tasks assigned by the management from time to time.

Requirements:

• Candidates with at least Higher Secondary/STPM/'A' Level/Pre-U/Diploma will have an added advantage.
• Preferably at least 1 year of working experience in the related field, or in Fintech industry, those without are welcome to apply.
• Possess good interpersonal and communication skills.
• Fast learner and self-motivated.
• Mandarin speaking and writing will be preferred.

TranSwap is an equal opportunities employer. Diversity and inclusion in TranSwap mean that we respect and value everyone as individuals. We dont tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

If you are ready for this exciting new role and challenge, please apply here.