We're looking for a bilingual (JapaneseEnglish) Customer Success professional to support our international Range customers. In this role, you'll provide frontline technical and product support, guide onboarding and adoption, and collaborate closely with Product and Engineering teams to deliver an exceptional customer experience across global markets. If you are keen to apply for the role.
Key Responsibilities
Customer Success & Support International Markets
- Provide frontline customer support for international Range customers, with ability to also support the Japan team.
- Communicate directly with customers in Japanese and English via email, phone, and support platforms.
- Support customer onboarding, implementation, and adoption to drive successful outcomes across markets.
- Troubleshoot hardware and software issues related to Range products and guide customers through best practices.
- Escalate and track complex technical issues in partnership with Product and Engineering teams.
- Maintain accurate records of customer interactions, issues, and feedback in CRM and support systems.
Technical & Product Support
- Develop and maintain a strong working knowledge of Range product, including system setup, configuration, and data outputs.
- Support customers with diagnostics, calibration questions, and product usage challenges.
- Assist with product launches, updates, and feature releases across international markets.
- Translate technical information into clear, actionable guidance for customers and internal teams.
- Understand and adapt to market-specific customer needs, cultural nuances, and product use cases across international regions.
Customer Enablement & Education
- Support virtual trainings, webinars, and customer education initiatives across international markets.
- Assist in the creation and localization of customer-facing materials, documentation, and support resources.
- Reinforce product best practices to improve adoption, satisfaction, and retention.
Skills & Qualifications
Required
- Bachelor's degree or equivalent experience
- Min 4 years of experience in Customer Success, Customer Support, Technical Support, Account Management, or a related role
- Japanese language proficiency at JLPT N2 or higher (written and verbal)
- Fluency in English
- Strong customer-facing communication and problem-solving skills
- Comfortable supporting technical products (hardware and software)
- Highly organized, detail-oriented, and able to manage competing priorities
- Ability to work independently within a globally distributed team
- Experience with CRM or support platforms (e.g., Salesforce, Zendesk)
Preferred
- Experience supporting customers across multiple regions or international markets
- Exposure to B2B environments or hardware-enabled products
- Interest in sports technology, golf, baseball, or performance analytics
