Customer Support and Sales (Korean Speaker)

We are seeking a knowledgeable and passionate individual to join our team as a Customer ServiceRepresentative with a focus on sales. The ideal candidate will have a strong understanding ofleading social media products and community standards, along with excellent interpersonal,verbal, and written communication skills. Empathy and a customer-centric approach are essential.

Key Responsibilities:

1. Customer Support:

• Provide support through various channels, including online chat, emails, instantmessaging, and phone calls.
• Act as a point of contact to provide consultative support on advertisers andagencies accounts.
• Troubleshoot and resolve complex cases, ensuring high levels of customersatisfaction.
• Ensure clients receive the highest level of sales and operational customer service.

2. Advertiser Engagement:

• Research and compile advertiser requirements, provide guidance on best practices,and apply technology and product knowledge to address business needs.
• Drive product adoption and educate clients from basics to best practices.
• Drive advertiser communications and technical issue resolution by providingguidance and optimization suggestions through inbound and outbound calls.

3. Sales and Revenue Generation:

• Promote advertising opportunities on social media products based on process andprocedure.
• Execute structured multi-channel outreach (call, email, instant messaging) withapproximately 80+ interactions daily.
• Target predefined lists of clients or company-sourced prospects, including decisioninfluencers and limited business decision-makers.
• Deliver client-defined messaging for consistent and repeatable execution. Focus onsingle offerings specific to the target audience.
• Identify high-value opportunities and encourage advertisers to increase investmentin advertising using the client's platforms.

4. Operational Excellence:

• Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.
• Liaise with cross-functional teams on structuring and executing operational andstrategic services and programs.
• Analyze the performance of priority accounts and create optimization actions,including account up-selling, creative tips, and bidding/budget/targetingrecommendations.

Qualifications:

• Strong background or interest in the customer service industry with exposure tocross-selling, inside sales, retention, or marketing.
• Strong understanding of social media platforms and features. Past experiences withsocial media organizations are a plus.
• Must be IT savvy and familiar with Microsoft and Google tools and applications.
• Language proficiency in English and Korean.
• Minimum certification of a college degree in any discipline. Any additionalcertifications or achievements are a plus.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.