Join a leading FinTech that provides innovative financial management solutions for the modern ASEAN SME.
Swipey's solution helps underserved SMEs ease their financial management burden, so they can focus on what matters most: building their business.
We are looking for a proactive and service-mindedCustomer Support Executiveto be part of our frontline support team. In this role, you'll handle incoming customer chats, calls, and emails providing prompt responses and ensuring that every customer receives friendly and professional assistance.
You'll also be responsible for documenting issues, creating tasks for follow-up teams, and ensuring each case is properly routed for resolution.
Key Responsibilities
- Respond to customer inquiriesvia chat, phone calls, and email in a timely and professional manner.
- Identify customer issuesand create detailed support tickets or tasks for the relevant internal teams to follow up.
- Provide accurate informationto customers about Swipey products, services, and processes.
- Maintain a high level of empathy and professionalismin all customer interactions.
- Ensure proper documentationof each customer interaction in our system or ticketing tool.
- Collaborate with internal teams(Customer Success, Operations, Product) to ensure smooth issue resolution.
- Monitor ongoing ticketsto ensure customers receive updates or resolutions within the expected timeframe.
Who You Are
- Strong communicator with good spoken and written skills inEnglish and Bahasa Malaysia; proficiency inMandarin or Tamilis a bonus.
- Patient, empathetic, and passionate about helping others.
- Organized and detail-oriented able to log information accurately and follow processes.
- Team player who can coordinate effectively with multiple departments.
- Tech-savvy and comfortable learning new systems or platforms quickly.
- Fresh graduates or candidates with up to 2 years of customer support or service experience are welcome to apply.
Why Join Swipey
- Be part of a growing fintech shaping the future of business spend management.
- Gain valuable experience in customer operations and fintech support.
- Join a supportive, fast-moving team that values ownership, learning, and results.
Salary range: RM2,300.00 - RM3,000.00 per month based on experience.
