Customer Service (Mandarin Speaker strong written & verbal communication in Mandarin)
CUSTOMER SERVICE (MANDARIN SPEAKER)
Job Descriptions:
- Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
- Assess customers needs and recommend suitable products and services.
- Build a friendly and helpful relationship with customers.
- Respond to customer queries in a timely and accurate manner.
- Update our internal database with feedback and details of customer interactions.
- Gather customer feedback and share it with teammates or team leaders.
- Work well with the customer service team.
- Stay up-to-date with products and services available to customers.
Requirements:
- Minimum education: SPM
- Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
- 6 months to 1 year of experience in customer service or contact center (preferred).
- Ability to work well with and support the customer service team.
- Strong communication and writing skills in Mandarin.
- Willing to interact with customers from different cultures and backgrounds.
- Comfortable working independently.
- Able to assist both local and international customers.
- Ability to perform well in a fast-paced environment.
Working days: Mon Sun (2 off days)
Working time: 9am 6pm
