Description
We are seeking a dedicated Customer Support Representative fluent in Mandarin to join our team in Southeast Asia. The ideal candidate will be responsible for providing exceptional service to our Mandarin-speaking customers, addressing their inquiries, and resolving issues to ensure a positive experience.
Responsibilities
- Provide excellent customer support to Mandarin-speaking clients in Southeast Asia.
- Assist customers with inquiries via phone, email, and live chat.
- Resolve customer issues and complaints in a timely and effective manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to improve customer service processes.
- Identify and escalate priority issues to the appropriate teams.
Skills and Qualifications
- Fluency in Mandarin and English, both written and spoken.
- Strong communication and interpersonal skills.
- Proficient in using customer support software and tools.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving skills with a customer-centric approach.
- Basic knowledge of CRM systems and support ticketing tools.
