Customer support specialist ( mandarin & english) handle branded brand ( monday- - friday)

Company Description

ENVO BPO Services Sdn Bhd is an award-winning, ISO-certified business process outsourcing (BPO) company with over a decade of experience. Specializing in contact center services, ENVO BPO offers customer support, telemarketing, lead generation, and customer surveys, as well as IT outsourcing services. The company is committed to helping businesses focus on their core activities by delivering high-quality outsourced solutions through a dedicated and professional team. ENVO BPO strives to revolutionize the outsourcing industry and serve as a trusted, one-stop outsourcing partner for its clients.

Role Description

As a Customer Support Specialist (Mandarin & English) at ENVO BPO, you will provide exceptional service to customers of a branded client, ensuring customer satisfaction and resolution of inquiries. Daily tasks include assisting customers with their questions in Mandarin and English, addressing and resolving technical or product-related issues, and maintaining accurate and professional communication. This is a full-time, on-site role based in Kuala Lumpur, with work hours from Monday to Friday.

Qualifications

• Proficiency in Customer Support and Customer Satisfaction to effectively assist and resolve inquiries while maintaining a high-quality service.
• Strong Interpersonal Skills to build rapport with customers and ensure effective communication in both Mandarin and English.
• Experience with Technical Support to troubleshoot and resolve product-related or technical issues.
• Analytical Skills to identify customer needs, provide tailored solutions, and contribute to process improvements.
• Bachelor's degree in a related field is preferred, but not mandatory.
• Prior experience in a customer support or technical support role is an advantage.
• Ability to work in a fast-paced, on-site environment in Kuala Lumpur.