Customer Support Specialist (Parts Management)

Our esteemed client, an established MNC, is searching for a Customer Support Specialist (Parts Management):

Job Responsibilities:

• Support service parts inventory management to maintain balanced inventory levels in line with service requirements and established targets.
• Support inventory forecasting and ordering activities.
• Ensure timely stock-up of spare parts for new models based on recommendations from the Technical Team and Regional HQ.
• Coordinate with Regional HQ, partners, and Supply Chain teams on spare parts-related matters.
• Update and maintain spare parts pricing in SAP and the relevant internal system according to established pricing mechanisms.
• Prepare performance and inventory reports for timely submission.
• Review and propose parts write-offs based on defined policy criteria.
• Process orders received from parts distributors and obtain monthly forecasts to support inventory planning.
• Provide monthly updates to parts distributors regarding new parts information and price changes.
• Prepare monthly reports on parts distributors sales and follow up on overdue payments.
• Process spare parts warranty claims, including in-warranty and out-of-warranty claims.
• Provide regular ETA updates on spare parts shortages and respond to parts-related queries, including courier arrangements, shortages, and SKU changes.
• Coordinate the monthly reverse logistics of defective parts from service partners.
• Coordinate physical verification of returned defective parts and main units at the warehouse.
• Process the monthly write-off of returned defective main units in the SAP system.
• Conduct testing and physical checks on defective consumables.
• Ensure consumable warranty claims meet the required criteria before submission and process claims promptly.
• Coordinate with dealers and customers on the collection of consumables.
• Ensure the proper storage and disposal of faulty consumables.

Job Requirements:

• Degree or Diploma in Supply Chain Management, Logistics, Business Administration, or a related field.
• Relevant experience in parts management and forecasting, particularly involving small-item SKUs.
• Good experience communicating and coordinating with suppliers, partners, and customers.
• Proficient in data collection and analysis to support problem-solving and enhance operational support.
• Good data analysis and visualization capabilities.
• Proficient in spreadsheet applications.
• Organized, meticulous, and comfortable handling large data sets.

Additional Information:

• Salary: Up to RM4,500 + AWS (2–3 Months)
• Working Location: Selangor
• Working Hours: 5 Days Work, Monday – Friday, 9:00am – 6:00pm

For interested parties, kindly click on APPLY NOW or send in your resume in MS Word format to

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*We regret that only shortlisted candidates will be notified*

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