Customer Support Specialists

Responsibilities

• Serve as the primary point of contact for support inquiries acrossDiamond SportsandGolfproducts
• Respond to inbound cases via email, phone, chat, and ticketing systems
• Troubleshoot hardware, software, and connectivity issues for both product lines
• Prioritize, manage, and close tickets in Salesforce or other support platforms
• Escalate complex technical issues to internal engineering or product support teams
• Ensure service level expectations are consistently met or exceeded
• Assist with routing sales-related inquiries to appropriate account managers
• Contribute to internal documentation and support process improvements
• Participate in occasional event/trade show logistics or remote support as needed

Requirements

• Bachelor's degree required
• Min 3 years experience in a customer support or service role (preferably in a tech or consumer product company)
• Strong written and verbal communication skills
• Able and willing to work staggered or rotating shifts, including weekends or evenings as needed
• Calm under pressure with strong problem-solving and proven conflict resolution skills
• A team player with high accountability, empathy, and a customer-first mindset
• Experience with support platforms like Zendesk
• Passion for sportsespeciallybaseball, softball, & golfis highly valued
• Familiarity with CRM systems (Salesforce preferred) and ticketing tools
• Highly organized, self-motivated, and calm under pressure
• Ability to manage multiple priorities and communicate with professionalism
• Comfortable working independently and collaboratively across departments