Customer / Technical Support Engineer

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Customer/Technical Support Engineers are electrical or computer engineers who are the primary technical resource for Keysight's world-wide sales and services team. You will be responsible for providing factory-based product and application support for Keysight's RF/mW product portfolio within the High Frequency Measurements CoE. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.

Job Responsibilities

• Support our internal and external customers by providing application, repair, and upgrade support.
• Build and maintain close relationships with customers, Service Centers, Field Application Engineers, Marketing, Technical Writing, R&D, and Production teams.
• Help customers easily access information by developing and maintaining support content on the Keysight internal and external web.
• Resolve customer facing issues quickly, seeking R&D experts as appropriate.
• Conduct training to regional technical support teams and service centers.
• Represent the customer viewpoint in decision making processes.
• Develop and deliver NPI's product supportability strategies and documentation
• Assist in the creation of service documentation for instrument repair and upgrades.
• Find a balance between customer satisfaction and financial impact to Keysight.
• Actively participate in reliability improvement teams.
  
  

Qualifications

• Bachelors or Masters Degree in Engineering or related field.
• Typically 3-5 years relevant experience for entry to this level.
• Knowledge in RF power sensors/meters, Network Analyzers and Spectrum/Signal Analyzers.
• Experience operating and programming RF and microwave test equipment.
• Excellent English written and oral communications skills.
• Ability to convey complex ideas clearly.
• Excellent teamwork skills, commitment to task, creativity in problem solving.
• Work collaboratively to solve difficult technical problems.
• Instrument programming skills using multiple programming languages such as Labview, Phython, VEE, Visual, C, C#, Matlab.
• Familiar with Windows OS configuration and troubleshooting
• Strong customer focus and ability to exercise independent judgment.
  
  

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***