Customers Service

We're #Hiring: #Mandarin Speakers | #Travel Customer Service

Location: Cyberjaya

Job Type: Full-Time

Project 2: Travel Customer Service (Mandarin Speakers)

Role: Advisor – Customer Service (Voice & Email)

Apply: [HIDDEN TEXT]

Call: +60 32774 6537 - Ext - 715

Job Responsibilities

Handle inbound/outbound calls and email support

Assist customers with travel-related inquiries and collections

Maintain accurate customer records

Ensure service quality and meet KPIs

Working Schedule

5 working days, 2 off days (rotational)

Shifts between 7:00 AM – 2:00 AM

Salary & Benefits

Salary: RM 4,000 + up to RM 300 KPI allowance

Benefits Include:

19 Days Annual Leave

AIA Insurance Coverage

Yearly Salary Increment

Career Growth Opportunities

Requirements

Minimum Diploma/bachelor's qualification

Fluent in Mandarin speaking

At least 6 months BPO Customer Service experience

Minimum B2 level English proficiency

Basic MS Excel skills (required for Collection role)