Customs Clearance Specialist

Who we are

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. It's a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Job Summary:

Responsible for coordinating and managing customs clearance activities for import and export shipments. You will ensure compliance with customs regulations, maintain accurate documentation, and provide exceptional customer service to our clients.

Key Responsibilities:

• Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits, to ensure accurate declarations before submission to customs authorities.
• Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues
• Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise
• Stay up to date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers
• Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with organization policies and regulatory requirements
• Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes
• Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction

You will be a great fit if you have:

• Secondary education or equivalent (SPM)
• Relevant work experience of at least two (2) years is preferred but not required.

Knowledge, Skills and Abilities

• Knowledge of customs regulations, procedures and trade compliance is preferred but not required
• Working knowledge of Microsoft Office & PC
• Strong interpersonal and problem-solving skills
• Proven expertise in planning & organizing, with a strong accuracy & attention to detail