Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you'll get to
* Tabulate service operation report, objectively & truthfully present operation results.
* Revise Customer Support Center desired objectives, establish corresponding data indices and models to monitor thereof.
* Maintain and analysis key data indices provide suggestions and proposals on Customer Support Center operation and project development.
* Make continuous efforts on operations of the department, find problems, or provide prediction and early warning based on deep statistical analyses.
* Provide support on design and creation of reports of various types;
* Propose better solutions on each team's effective analysis and reports.
* Give leads on automation project in order to lessen workload of reports and data consolidation.
* Develop new tools when necessary.
What you'll Need to Succeed
* Full-Time Bachelor degree or above
* Good written and spoken English, fluent communication in English. Ability of Chinese language is preferred.
* Experience with dashboard / visualization software
* Experience on major capital projects for either an owner or contractor ideally in a project management or project control role
* Modeling capability using Excel; experience managing large datasets with databases; Proficient SQL skill is must.
*
Experience using Python would be an added advantage. * Experience in service delivery, project management and change management
* Ability to operate well within an international team environment
* Must be curious, proactive, practical and solution-oriented with Get it done! attitude
* Must be data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers
* Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience
* Attentive to detail and committed to data integrity
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more
* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
* We encourage flexible work arrangement
* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider
Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
References
Visible links
1. https://www.youtube.com/watchv=w4D31J3atps
2. https://www.youtube.com/watchv=KQSUxvFTyqM
