Data Center and Network Operations Engineer

Data Center and Network Operations Engineer (24x7 Rotational Shift) -- Penang, Malaysia

Global Data Center and Network Operations team provide critical 24x7 IT system and mission/business-critical application monitoring service support. Our group is a part of the client's Global Monitoring organization and provides 24x7 monitoring support service to the Global IT Teams. You will have the opportunity to be part operations in different technologies, global support experience exposure, and learning opportunities for Zabbix and other tools monitoring operations in various technology platforms.

About the role - You will:

1. Monitor computer systems and mission / business critical applications to ensure they function efficiently.

2. Monitor IT and Factory Infrastructure, Network and Firewalls availability and respond to the alerts effectively

3. Monitor client's Global Application Support System and respond to the alert effectively

4. Communicate with internal IT Engineers over-the-phone or face-to-face to assist them in escalating the issues to SME.

5. Follow instructions contained in knowledge-based document when performing service restoration (Level 1)

6. Establish and maintain positive trust relationships with customers and with data specialists such as programmers

7. Produce shift status reports to communicate shift operations and issues to superiors

8. Implement procedures, policies, and standards to ensure work operations are effective

9. Initiate Severity 1 calls and follow the process to contact Sev 1 Manager & SMEs

10. Work for the role must be carried out on-site, as the position requires a consistent physical presence to support daily operations and team coordination.

11. The role operates on a shift schedule, following a rotation of 12-hour four days Work and four days Off.

About You :

1. Possess a Bachelor's degree in computer science, computer networking/hardware, or in other related disciplines.

2. Good communication skills in English. Able to produce concise reports on data center, network and security operations.

3. Interpersonal Skill: Data center operators can work with other IT support and other data center personnel to ensure up-time maximization

4. Highly collaborative, team-oriented and an effective communicator

5. Able to work independently with minimal supervision

6. Ability to work shift 24x7 is a must

Your Experience Include:

1. More than 2 years experience in Data Center and/or Network and Security Operations with knowledge in MS Windows, UNIX, Linux or FreshService or ServiceNow

2. Good understanding of IT hardware (servers, networking, storage devices).

3. Ability to follow standard operating procedures and escalate issues as needed.

4. Familiar with and have experience working with monitoring tools such as Zabbix, Grafana, Nagios, SolarWinds, Splunk and others

5. Experience in supporting network operations such as LAN, WAN, Firewall. CCNA will be an added advantage

6. Experience in supporting security operations such as Malware detection, SIEM and other tools