Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.
Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.
Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
Assist with server operating system and application upgrades, bug fixes, and patching.
Working on standardization projects for both hardware and software under the company technology stack; while providing consistent system uptime as expected in an IaaS environment
Requirements:
Strong background in Linux
Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
Responsible for a shift in a 24/7/365 working environment including on-call rostered basis shift
Solid knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling)
Performance Management/Troubleshooting
Base Operating System Installation
Ability to understand internal customer problems and provide technical solutions in a timely manner.
Ability to understand customer urgency and sensitivity of a problem.
Ability to speak confidently and communicate clearly with internal customers.
Ability to work well within a demanding customer environment and delight customers.
Strong Adherence to Process and be a process champion
