Data Centre Operations

Job Title: Data Centre Operations

Experiences: 8+ Years

Location: Kuala Lumpur, Malaysia

Role Overview

The Data Centre Operations & ICC Administrator is responsible for ensuring the availability, stability, and compliant operation of Data Centre (DC) and Integrated Command Centre (ICC) services. The role supports 24×7 monitoring, facilities coordination, vendor management, audit readiness, and SLA compliance across multiple Data Centre locations.

Key Responsibilities

• Oversee day‑to‑day DC and ICC operations to ensure high availability and service continuity.
• Monitor ICC alerts and ensure timely escalation to the appropriate resolver teams.
• Ensure monitoring platforms (BMC / TrueSight, ICC tools, JMS backend) are always operational.
• Coordinate operations delivery with vendors, including parts delivery, replacements, and validation.
• Manage DC facilities activities, including inspections, reporting, power checks, cabling, and monthly testing in coordination with Chargemen.
• Ensure DC availability and compliance with contractual SLAs, validated through monthly ARC reports.
• Manage JMS reporting and ensure timely submission of operational and financial reports to Finance, including confirmation with PBB, Postpaid, eBay, and MBB teams.
• Maintain CMDB accuracy, including updates for server decommissioning and validation using approved trackers.
• Coordinate server decommissioning by confirming non‑usage with customers and system owners prior to execution.
• Maintain updated DC layouts for all Data Centres and submit for SLA and governance approval.
• Support operational and audit requirements and submit reports to customers and stakeholders when required.
• Manage DC/ICC SOPs, conduct regular site visits, and ensure operational discipline.
• Supervise DC and ICC staff, provide backup coverage, and train new team members on monitoring and procedures.

Skills & Competencies

• Strong understanding of Data Centre operations and ICC monitoring environments.
• Hands‑on experience with enterprise monitoring tools (BMC / TrueSight, ICC platforms, JMS).
• Excellent coordination skills across vendors, facilities teams, and technology towers.
• High attention to detail with strong documentation and audit discipline.
• Ability to operate effectively in SLA‑driven, high‑availability environments.

Experience & Qualifications

• 4–7 years of experience in Data Centre Operations, ICC, or Infrastructure Operations roles.
• Experience in large enterprise or telecom Data Centre environments preferred.
• Exposure to SLA management, CMDB, audits, and facilities coordination.