Role Responsibilities:
- Handle complex incident management related to database systems - MongoDB
- Monitor and manage day-to-day database operations to maintain availability, performance, and reliability.
- Coordinate with internal teams and external vendors to manage database-related service requests, incidents, problems, and ensure adherence to SLAs.
- Analyze database performance metrics and operational data to identify trends, bottlenecks, and opportunities for tuning or optimization.
- Develop and maintain standard operating procedures for database administration, backup/recovery, and change management to minimize service disruptions.
- Collaborate with application and infrastructure teams to address database-related service issues and recommend improvements.
- Conduct root cause analysis for recurring database incidents and work with problem management to implement long-term solutions.
- Ensure database documentation is accurate and up to date, covering schemas, configurations, operational processes, and recovery plans.
- Proactively identify opportunities for automation (e.g., monitoring, backups, patching) and process optimization to reduce manual intervention and enhance database efficiency.
- Provide escalation support for critical database issues and be available for on-call standby during out-of-office hours.
- Plan and execute database changes, upgrades, and patches in alignment with business and security requirements.
Requirement:
- Bachelor's Degree in Computer Science, Network Engineering, or a related field.
- Minimum 3 years experience in the database (MongoDB), and/or system support domain.
- Having knowledge of Air Transport International (ATI) business processesor arline industry experience will be an added advantage.
- Experience in dealing directly with external customers delivering to SLAs.
- Experience in Operating System - RHEL 7/8
- Experience in AWS Certificate Manager (ACM) domain, where applicable.
- Recognized industry certifications such as RHCSA/RHCE or any MongoDB-related is an added advantage.
- ITIL v4 Foundation Certification is an added advantage.
Beyondsoft is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgroundsregardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing traitcan succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, colour, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.
Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.
