About
ISCISTECH is a third-party service provider supporting our client on a project basis and are currently seeking a Senior/ Intermediate Database Engineer to join the team. This role is open to local Malaysian candidates only. We are looking for professionals who are available to join immediately or within a maximum of one month's notice. The selected candidate will be deployed to work closely with our client, contributing their expertise to ensure stable and efficient database operations.
Responsibilities
- Handle incident management
- Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
- Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
- Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
- Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
- Collaborate with technical teams to address product-related service issues and recommend improvements
- Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
- Ensure documentation is up to date for all operational processes, incidents, and service management workflows
- Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
- When/where required, be contactable for escalations and support, on and on-call standby basis during out of office hours.
- Deploy Changes as and when needed or based on business requirement
* MUST-HAVE hands on experience in cloud-hosting database.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- 35 years or 6-8 years of experience in database engineering or administration.
- Strong knowledge of cloud database hosting (AWS, Azure, or equivalent).
- Proficient in Microsoft SQL and CLOUD native database technologies (SQL Level 3).
- Hands-on experience with Oracle database systems.
- Strong understanding of database architecture, performance tuning, and security.
- Experience with backup/restore, replication, and disaster recovery solutions.
- Ability to troubleshoot complex database issues.
- Good communication and teamwork skills.
