Dealer & Distributor Network Manager (Automotive Tools/Industrial)

Key Responsibilities:

1. Operations Management

• Oversee daily business operations to ensure smooth, efficient and timely execution of activities.
  
• Establish and maintain operational processes, policies and procedures to support business objectives.
  
• Monitor operational performance and identify opportunities to improve productivity, service levels and cost efficiency.
  
• Ensure operational activities comply with company policies, safety requirements and relevant regulations.
  
• Act as the key point of escalation for operational issues and drive timely resolution.
  
  

2. Warehouse & Inventory Management

• Oversee warehouse operations including receiving, storage, picking, packing, dispatch and stock management.
  
• Ensure accurate inventory records and maintain appropriate stock availability to support business requirements.
  
• Monitor stock movements, inventory ageing, slow-moving items and discrepancies.
  
• Develop initiatives to improve inventory accuracy, warehouse productivity and space utilisation.
  
• Work closely with Supply Chain and Sales teams to optimise stock levels and product availability.
  
  

3. Logistics & Order Fulfilment

• Manage the end-to-end order fulfilment and delivery process to ensure customers receive products accurately and on time.
  
• Coordinate with logistics partners and internal teams to ensure efficient distribution and delivery.
  
• Monitor delivery performance, transportation costs and service levels.
  
• Resolve delivery, order and fulfilment issues promptly.
  
• Identify opportunities to improve logistics efficiency and reduce operational costs.
  
  

4. Customer & Sales Operations Support

• Partner closely with Sales and Customer Service teams to ensure seamless order processing and customer fulfilment.
  
• Support the commercial team with product availability, order status, delivery planning and operational matters.
  
• Ensure customer enquiries and operational issues are addressed effectively and within agreed service standards.
  
• Monitor customer service performance and identify recurring issues requiring process improvements.
  
• Support sales initiatives and business growth by ensuring operational capacity is aligned with demand.
  
  

5. Process Improvement & Operational Excellence

• Review existing processes and identify opportunities to improve efficiency, productivity and service quality.
  
• Lead continuous improvement initiatives across warehouse, inventory, logistics and administrative operations.
  
• Establish operational KPIs and monitor performance against agreed targets.
  
• Analyse operational data to identify root causes, trends and improvement opportunities.
  
• Implement standardised processes and best practices to improve consistency and scalability.
  
  

6. Team Leadership & Development

• Lead, manage and develop the operations team to achieve business and operational objectives.
  
• Establish clear responsibilities, KPIs and performance expectations for team members.
  
• Coach and mentor employees to strengthen operational capabilities and productivity.
  
• Manage workforce planning, scheduling and resource allocation based on business requirements.
  
• Foster a culture of accountability, teamwork, safety and continuous improvement.
  
  

7. Cost & Performance Management

• Monitor operational expenses and identify opportunities for cost optimisation without compromising service quality.
  
• Track key operational metrics including order fulfilment, inventory accuracy, delivery performance, productivity and customer service.
  
• Prepare regular operational reports and provide insights and recommendations to management.
  
• Support budgeting and operational planning activities.
  
• Ensure resources are utilised effectively to maximise operational efficiency.
  
  

8. Cross-Functional Collaboration

• Work closely with Sales, Finance, Supply Chain, Customer Service and other departments to align operational priorities.
  
• Coordinate with regional or global stakeholders where required to implement operational initiatives and standards.
  
• Support new product introductions, business projects and operational changes.
  
• Ensure effective communication and coordination across departments to minimise operational disruptions.
  
  

Requirements

Job Requirements:

Education & Experience

• Bachelor's Degree in Operations Management, Supply Chain, Logistics, Business Administration, Engineering or a related discipline.
  
• 8–12 years of relevant experience in operations, supply chain, logistics, warehouse or distribution management.
  
• Proven experience managing day-to-day operations within a distribution, industrial, automotive, tools, equipment or B2B environment.
  
• At least 3–5 years of experience in a managerial or supervisory capacity, with responsibility for leading operational teams.
  
• Experience managing warehouse, inventory, logistics and order fulfilment activities is highly preferred.
  
• Experience supporting a sales-driven or customer-focused business environment would be an advantage.
  
  

Technical & Commercial Skills

• Strong knowledge of warehouse, inventory, logistics and distribution operations.
  
• Good understanding of order-to-delivery processes and operational workflow.
  
• Strong analytical and problem-solving capabilities with the ability to identify root causes and implement practical solutions.
  
• Experience with ERP, inventory management, warehouse management or other operational systems.
  
• Proficiency in Microsoft Excel and other Microsoft Office applications.
  
• Good understanding of operational KPIs, cost control and performance management.
  
• Experience in process improvement, lean principles or operational excellence would be an advantage.
  
  

Leadership & Personal Attributes

• Strong leadership and people management skills.
  
• Highly organised with strong attention to detail and follow-through.
  
• Results-oriented with a strong sense of ownership and accountability.
  
• Excellent communication and stakeholder management skills.
  
• Strong problem-solving and decision-making capabilities.
  
• Able to work effectively in a fast-paced, hands-on operational environment.
  
• Customer-focused with a strong commitment to service quality.
  
• Proactive in identifying operational issues and driving improvements.
  
• Strong ability to manage multiple priorities and work effectively under pressure.