Responsible for collection activities related to legal action, coordinating the process and preparation of documents for legal letter, arbitration, enforcement, proof of debts submission and any other similar activities
Liaise with external legal firms and appoint external lawyer with respect to arbitration cases
Exercise judgment within defined practices and policies to determined appropriate action
Work closely with other functional team such as Credit Team, Commercial Team, Customer Services, Billing Team, Customer Master Data, Account Receivable, Account Payable and any other potential team, to achieve task objective
Perform proper e-documentation filing and tracking system for all legal cases including the arbitration documents, appropriate approval & all supporting emails
Prepare reports to management team/ commercial team on the legal cases
Responsible for managing the third-party collection agency's performance including case assignment, success recovery commission and contract renewal
Submit monthly CTOS Blacklist Customer updates via the CTOS portal to ensure timely and accurate reporting.
Any ad-hoc duties assigned by his/her superior deemed as necessary.
Collector Role:
Responsible for day-to-day credit and collection activities by providing administrative support in monitoring customer collection cycle and conduct collection actions on customers with open AR
Monitor and recover account receivables, minimize bad debt write off and achieve KPIs
Be the single point of contact to customers through different communication method (phone call, SMS, emails, instant messaging and official dunning letter) for account receivables, account reconciliation, unmatched payment and maintain customer contact/correspondence database in system
Provide input for internal reporting such as AR aging report, AR forecast report and Large Past Due Reports.
Present, organize, and solve problems or issues within and across other functions and by considering the business needs
Exercises judgment within defined practices and policies to determine appropriate action
Any ad-hoc duties assigned by his/her superior deemed as necessary.
JOB REQUIREMENTS
Bachelor's Degree or Diploma in Business Administration, Finance & Accounting, Law, or a related field.
12 years of relevant experience in credit and collections, particularly in handling DRC accounts. Experience in a shared services environment or with a law firm is an added advantage.
Able to read, write and speak well in Mandarin and English (supporting Taiwan).
Strong analytical skills, high integrity, and the ability to communicate effectively across all levels of the organization.
Excellent negotiation and persuasion skills to engage with customers professionally and effectively.
Detail-oriented with strong prioritization and organizational abilities
Self-motivated, proactive, and capable of working independently as well as collaboratively within a team.
Able to perform under pressure in a fast-paced environment.
Proficient in Microsoft Office 365 applications.
Experience with SAP ERP Financial Accounting (FI) Module is a plus.
