Deputy Head of Agency

The Deputy Head of Agency plays a pivotal leadership role in expanding and elevating Manulife Investment Management's agency distribution channel. This position supports the Head of Agency in shaping strategy, driving sales performance, strengthening advisor productivity, and ensuring the delivery of highquality wealth and investment solutions across the market.

Position Responsibilities:

1.Strategic & Channel Leadership

• Support the Head of Agency in designing and executing strategies that drive growth in the agency distribution channel for wealth and investment products.

• Partner closely with regional and local leadership to align agency strategies with Manulife's broader WAM objectives.

• Lead transformation initiatives to modernize agency engagement, digital enablement, and advisor tools.

2. Business Performance & Sales Management

• Oversee agency sales performance, ensuring achievement of AUM growth, revenue targets, and productivity KPIs.

• Analyze sales data, market trends, and competitive movement to refine channel strategies.

• Implement structured performance management frameworks for agency leaders and advisors.

3. Agency Capability Development

• Drive capability building programs to enhance advisor professionalism, investment knowledge, and advisory quality.

• Collaborate with Learning & Development to strengthen certification, licensing, and continuous education pathways.

• Promote a performancedriven culture with clear development opportunities for agency leaders.

4. Relationship & Stakeholder Management

• Build strong partnerships with internal business units to ensure seamless delivery of clientcentric solutions.

• Engage regularly with agency leaders to understand challenges, opportunities, and field feedback.

• Represent the Agency function in cross-functional committees, leadership discussions, and external engagements when required.

5. Governance, Risk & Compliance

• Ensure agency practices adhere to regulatory standards, internal policies, and industry best practices.

• Strengthen risk management processes related to advisory conduct, product suitability, and sales practices.

• Drive operational excellence across all agency activities.

Required Qualifications:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .