About the Job
- Provides technical analysis and assistance to resolve desktop/laptop/printer and application problems.
- Updates, follow up and resolves incidents and service requests within agreed SLA.
- Supports basic network related and server system issues.
- Ensures quality of fixes and patches.
- Applies patches and upgrades accordingly as assigned.
- Updates call center on the ticket status and ensuring the tickets are resolved within agreed SLA timeline.
- Monitors support issues at sites to identify patterns and common issues with the aim of prioritizing resolution of issues that significantly improve the degree of reliability and quality of services.
- Develops workaround and fixes for new incidents.
- Monitors the regional call center team members and ensure that all escalations, process and procedures are adhered to.
- Perform daily, weekly or monthly reporting.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
We are looking for people with
- Bachelor Degree in Computer Science, IT or its related discipline.
- Minimum 3 years of experience as Desktop Engineer.
- Excellent communicator, problem solving, management & organization skills.
- Ability to make sound judgement and decision.
- Possess coordination skills in managing complex investigations or incidents.
- Structured, independent and self-reliant.
- Responsible, pro-active, reliable and trustworthy character.
- Strong experience with Windows 11 administration and patching, Group Policy Object (GPO) management required.
- Strong experience with Windows, MAC & IPADOS/IOS management.
- Experience with LanDesk or Intunes administration is a plus.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
How you succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
