DevOps Engineer (Asst. Manager)

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future starting with yours.

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

The mission of the DevOps Lead is to drive the evolution of our cloud infrastructure, CI/CD pipelines, and platform reliability. You'll be responsible for building secure, scalable, and observable systems across our cloud stack and enabling faster, safer software delivery for our engineers. This is a hands-on leadership role for someone who thrives in automation, enjoys solving operational bottlenecks, and can guide a team through complex cloud architecture decisions.

Key Responsibilities
Infrastructure and Cloud Operations
Design, maintain, and optimize cloud-native infrastructure on Google Cloud Platform (GCP)
Manage and scale Kubernetes clusters (GKE) and Docker-based services
Build secure, resilient infrastructure using Cloudflare, Delinea, and Qualys
CI/CD and Automation
Own and improve the software delivery pipeline using GitLab CI/CD
Implement release strategies such as blue/green, canary, and rollback automation
Promote Infrastructure as Code and automation-first practices across environments
Observability and Reliability
Lead the implementation of monitoring, alerting, and logging systems using Prometheus, Grafana, Loki, and Cloud Logging
Run performance and load testing using Grafana K6
Drive incident response processes and improve system resilience through postmortems and root cause analysis
Security and Compliance
Integrate security practices into infrastructure and pipelines, including vulnerability scanning with Qualys and secrets management with Delinea
Collaborate with security and compliance teams to support ISO 27001, ISO 27701, SOC2, or similar frameworks
Enforce cloud security best practices across deployments and environments

5+ years of experience in DevOps, SRE, or Platform Engineering roles
Deep experience with AWS/Azure/Alicloud/GCP, Kubernetes (GKE), and Docker
Proven ability to manage CI/CD pipelines using GitLab
Proficient with observability tooling (Prometheus, Grafana, Loki)
Strong grasp of cloud security, automation, and infrastructure design
Excellent troubleshooting skills and the ability to lead and mentor others
Familiarity with k9s, GCloud CLI, or similar tooling would be an added advantage
Experience managing infrastructure for AI/ML or data-intensive workloads
Knowledge of FinOps practices or infrastructure cost optimization.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approachdriven by innovation and operational precisionpositions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.