DevOps Medallia Expert
Terrabit Consulting Sdn Bhd- Posted 9 hours ago
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Job Description
Task Description: - Administer and configure the Medallia platform: Create, modify, and maintain reports, dashboards, KPIs, and visualizations.
- Configure, test, and deploy customer surveys and feedback programs.
- Manage Medallia Digital properties, intercepts, tagging, and digital experience configurations.
- Gather requirements, perform impact assessments, and provide business analysis support.
- Troubleshoot platform, reporting, data, and integration issues across business and IT teams.
- Provide full support for the issues related to the SaaS application as well as the underlying ETL/ELT mechanisms in Azure Fabric and IBM DataStage, with minimal engagement of Medallia or BU colleagues, and autonomously coordinate the troubleshooting efforts with the other ITS teams.
- Develop and maintain simple HTML, CSS, JavaScript, and scripting-based configurations and enhancements.
- Perform data validation, root-cause analysis, and support SQL/database investigations where required.
- Actively participate in sharing the knowledge, in particular by keeping the Confluence KB up to date according the appropriate LLM-friendly format
Work Result: 100% assigned dev tasks assigned to completion, at least one KB article updated or created every month
Skill Area: Application Development
Technology: JavaScript
Proficiency
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Key Skills
About Company
Terrabit Consulting Group is one of the leaders in the IT Consulting industry across Asia Pacific. Founded in 2009, Terrabit Consulting began its operations in Singapore as a Software Development company. With time, the robust client base and growing demand for various IT services in different parts of Asia sparked the expansion of Terrabit. Currently, Terrabit has offices in Singapore, Malaysia, Hong Kong, India and Australia, with a new office commencing soon in Dubai to cater towards the Middle Eastern market. Moreover, Terrabit is ethnically and racially diverse, with employees of more than 30 different nationalities working across the region.