Digital Banking Support Engineer

Position: Developer / Engineer

Domain: Digital Banking

Experience: 35 Years

Platform/Product: Digital Banking

Server/Database: Oracle

Operating Systems: HPUX, Linux, Solaris

Role Summary

We are seeking a highly skilled L2 Digital Banking Support Engineer to provide end-to-end support for digital banking applications. The role involves analyzing incidents, troubleshooting production issues, supporting deployments, coordinating with cross-functional teams, and ensuring smooth functioning of banking applications.

Key Responsibilities

(As per detailed Roles & Responsibilities document)

• Provide L2/L3 support for Digital Banking applications.
• Investigate and resolve incidents, troubleshoot defects, and perform root cause analysis.
• Coordinate with development, testing, and infrastructure teams for issue fixing and enhancements.
• Support production deployments, perform validation, and ensure post-deployment stability.
• Monitor application performance, logs, and alerts to proactively prevent issues.
• Ensure timely communication, escalation, and documentation for incidents and service requests.
• Support integration with Oracle database and related backend systems.
• Prepare reports, dashboards, and management updates as required.

Technical Skills Required

Mandatory Skills

• React
• JavaScript
• HTML
• CSS

Good-to-Have Skills

• Java
• JSP
• Spring
• XML
• SQL
• Unix Shell Scripting
• AEM Forms / AEM Sites
• TeamSite
• Web Content Management (WCM) tools

Other Requirements

• Experience working on HPUX, Linux, and Solaris platforms.
• Knowledge of DevOps practices (CI/CD, automation) good to have.
• Understanding of Agile methodologies.
• Experience in Management reporting is an added advantage.
• Strong problem-solving, communication, and coordination skills.

If interested, please drop your updated CV at: [Confidential Information]