Digital Project Executive (Client Success & Platform Support)

Hybrid (4 Days WFH, 1 Day WFO on certain week)

Full-time

RM3,500 – RM4,500/month (based on experience)

About

Orius Digital is a boutique eCommerce and digital experience agency. We help brands build, optimise and maintain high-quality websites, ecommerce platforms and digital campaigns with strong attention to detail, performance and execution.

We're looking for a Digital Project Executive who can act as the day-to-day point of contact for clients, coordinate delivery with internal teams, and provide hands-on support across platforms like Shopify, WordPress, and other CMS tools.

You will report directly to Head of Projects.

What you will do (Core Responsibilities) :

1) Client Point-of-Contact (POC)

• Act as the main day-to-day contact for assigned clients
• Manage client communication with clarity and professionalism
• Provide practical advice and recommendations on day-to-day decisions (content updates, platform best practice, implementation options)
• Gather client feedback and convert it into clear action items for internal execution
• Escalate critical issues, risks, scope changes, or complex requests to Head of Projects early

You are not expected to sell or lead high-level strategy — but you should be confident guiding clients on execution decisions.

2) Client & Project Coordination

• Coordinate website, eCommerce, and digital marketing projects
• Track tasks, priorities and timelines using tools like ClickUp.
• Prepare meeting notes, action items and weekly progress updates
• Liaise between clients and internal teams (design, development, marketing

3) Platform & Content Support (CMS / Ecommerce)

You should be comfortable supporting routine updates across platforms such as:

• Shopify Admin
• WordPress
• Other CMS / ecommerce tools (as needed)

Typical support includes:

• Updating site content/pages/banners/products
• Supporting campaign-related updates (homepage banners, landing pages, announcements)
• Basic troubleshooting & coordination (e.g. broken sections, plugin/app conflicts, missing content)
• Coordinating app/plugin installs/configurations (under guidance)

4) Digital Marketing Support (Execution)

• Support campaign execution tasks (non-strategy), such as:
• uploading campaign visuals
• updating landing pages and banners
• coordinating content deliverables with designer/marketer
• supporting simple reporting and tracking coordination

5) QA & Launch Support

• Perform QA checks before go-live (content accuracy, mobile responsiveness, broken links, checkout flows)
• Assist UAT coordination and launch checklists
• Ensure deliverables are tidy, documented and client-ready

Must-have requirements

• Strong English communication (spoken + written) — client-facing role
• 2–3 years experience in digital agency / ecommerce / website environment
• Digital savvy: fast learner, confident with modern tools & systems
• Organised and proactive with follow-ups and task coordination
• Comfortable working across CMS platforms (Shopify/WordPress/etc.)
• Structured and detail oriented (you enjoy checklists & organisation)

Nice-to-have (Bonus Points)

• Ecommerce experience (Shopify / online store operations)
• Comfortable using AI tools (ChatGPT, Claude, etc.) to improve productivity
• Experience supporting simple digital marketing workflows (content, email, campaigns)
• Digital Strategy knowledge & execution