Digital Transformation Manager

Job Summary:

This position is responsible to drive the strategic development, optimization and daily operational excellence of the company's core sales platforms (Digital Sales App & eCommerce platform). This role will lead end-to-end digital transformation projects, oversee system and process enhancements, manage platform promotions and collaborate cross-functionally with IT, Product, Design and Marketing teams to ensure digital initiatives align with business goals, improve efficiencies and maximize revenue. The candidate should be highly attuned to market trends and changes, with the ability to develop and implement strategic plans, initiatives, and promotional activities to drive sales performance and revenue growth. The candidate should be energetic, articulate, commercially driven and highly motivated to achieve sales targets, close deals and maximize business revenue.

Job Descriptions:

Platform & Strategic Project Leadership

• Lead and manage end-to-end digital transformation projects for the Digital Sales App and eCommerce platform, ensuring deliverables are on time, within budget, and aligned with overall sales strategy.

System & Process Enhancement

• Collaborate closely with the IT Department to evaluate system performance, propose technical and workflow enhancements, and lead vendor meetings for development and system integrations.

Cross-Functional Content & Campaign Management

• Work directly with Product, Design, and Marketing teams to ensure all digital platform content, product catalogues, and sales campaigns are current, engaging, and accurate.

Promotions & Sales Scheme Governance

• Plan, configure, and monitor the execution and availability of sales promotions, schemes, and digital incentives across all online sales platforms.

Troubleshooting & Issue Resolution

• Oversee user support operations, serving as an escalation point for complex platform glitches, end-user issues, and technical bugs, coordinating with IT for rapid resolution.

Performance Analysis & Reporting

• Perform deep data analysis on platform performance, sales user behavior, and system issues to prepare strategic management reports and business proposals.

Vendor & Stakeholder Management

• Act as the primary liaison between internal departments (IT, Marketing, Product) and third-party technology vendors/service providers.

Requirements:

• Bachelor's degree in Information Technology, Business Administration, Project Management, or related fields.
• Excellent understanding of digital sales platforms, eCommerce systems, and end-to-end business operations.
• Strong knowledge of Agile/Scrum or traditional project management frameworks.
• Excellent leadership, stakeholder management, and interpersonal skills.
• Strong organizational and planning skills.
• Minimum 5 years of experience in project management, digital transformation, eCommerce operations, or business strategy.
• Proven track record of managing digital platforms (apps/web platforms) and coordinating with IT engineering teams.
• Strong proficiency in data analysis, root-cause troubleshooting, and management reporting.
• Excellent written and verbal communication skills in English.
• Exceptional proposal preparation skills for presenting strategic technology and business solutions to senior management.