Director, APAC HR Operations

Company Overview

Bain & Company is the management consulting firm that the world's business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has offices in various countries, and its deep expertise and client roster cross every industry and economic sector.

Position Summary:

The Regional HR Operations Director will lead and manage the operations for the Regional HR Operations Function. Key activities will include managing a team providing service to all supported regional offices including onboarding support, HR systems administration (HCPD, CTSU, UF, Workday), HR analytics, reporting and decision support and departure support; collaborating regularly with local and regional HR teams to ensure proper management of HR data for the staff in their offices; driving experience sharing and standardization of HR operations across the region and the globe for select processes; and managing, mentoring, and motivating the HR Operations Function team

Responsibilities & Duties:

Effectively manage HR Operations Function output delivery for Local Human Resources within the region:

• Working closely with supervisor, Regional HR team, and local office stakeholders, identify what services/activities the HR Operations Function will perform and day-to-day execution of services to meet business requirements
• Actively participate in process redesign and transformation efforts to drive standardization, automation, and sharing of best practices while ensuring zero defect output across multiple disciplines (HCPD, CTSU, Reporting, Workday, etc.)
• Serve as regional lead for transformation of globally aligned processes (to be determined), with strong collaboration with other regional peers
• Collaborate with HR systems administration, technology, and automation partners to enable new processes and activities and continue to increase efficiency and quality of existing processes and activities
• Align with regional/local office stakeholders on business requirements and SLAs (minimum levels of service and respective KPIs) for region. Monitor/track performance on these SLAs and identify opportunities for improvement. Manage feedback process to ensure we are hearing direct feedback from offices on how the HR Operations Function is serving business needs
• Manage communications to local offices about process re-design and the impact on local processes
• Build strong rapport with HR teams supported to continue to build OneTeam focus for the HR Operations Function
• Lead the team in driving a strong service culture
• Working closely with local, regional, and global HR teams and program management teams within the region, define additional process redesign efforts to onboard to the HR Operations Function to ensure we continue to evolve the services provided to meet the demands of the business environment

Effectively lead, manage, and develop the regional HR operations team:

• Manage team allocations to balance across competing priorities
• Directly supervise, coach and mentor HR Operations team members. Instill a OneTeam and customer service culture. Ensure the team is delivering consistent, high quality work
• Manage professional development for all HR Operations Function regional employees through coaching and investment in professional development. Offer learning opportunities for team members (beyond what is offered by the office). Engage with employees on development plans for to ensure they are working toward goals

Qualifications:

• Minimum of 12+ years of related HR experience, preferably in a professional services environment; experience must include a strong background/expertise as an HR generalist; experience as an HR Systems Coordinator or Analyst preferred
• Working knowledge of HRIS (Workday preferred); experience with workflow management tools (e.g., Service Now), process automation and low code/no code tools a plus
• Demonstrated ability to manage multiple projects at a time gaining consensus across multiple stakeholder
• Bachelor's degree or an equivalent combination of education, training, and experience
• High level of discretion – ability to deal with highly confidential information appropriately
• Strong communication (written and verbal), interpersonal and problem-solving skills; ability to effectively address tricky situations and have difficult conversations
• Strong customer focus
• Strong orientation toward collaboration and teaming
• Self-starter with strong organization skills/detail orientation - ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
• Willingness to work across time zones as needed
• Occasional travel