Director, Global Payroll Services

Overview

POSITION SUMMARY STATEMENT:

The GBS Global Payroll Services Director is in charge of leading service delivery functions for Payroll across the GBS centres which includes Mexico, Poland, India and Malaysia; reporting to the Vice President, Global Business Services APAC under the GBS organization umbrella. This person will provide strategic thinking, business analysis and project management to recommend process redesign opportunities. The primary responsibility will be to lead the delivery of payroll services and processes to meet the business needs and regulatory requirements.

This role will own payroll service delivery, operational performance management; team management, compliance and payroll vendor management relating to the established SLA's. Primary daily responsibilities include, but are not limited to, team management, career planning, performance management, relationship management, project management, change management, process design including metrics, with internal stakeholders

Qualifications

DETAILED RESPONSIBILITIES:

• Define and lead the strategic direction for Global payroll processes and striving for operational excellence while meeting key controls and payroll compliance.
• Assist in the definition of processes and process steps that would meet a global standard, where applicable a regional and country standard under the direction of the Global Payroll Lead.
• Ensure compliance, regulatory reporting and remittance, requirements are appropriately addressed
• Develop internal and external, including necessary vendor relationships, partnerships that leverage resources and improve responsiveness
• Develop, recommend, and prioritize processes to improve the payroll experience for employees.
• Foster strategic partnerships across the Finance and HR teams, and internal counterparts in Accounting, Accounts Payable, Compensation and Benefits, HRIS, Legal, Tax, and Treasury to ensure first-class delivery of Global payroll services
• Create, lead, and grow a high performing team comfortable operating in a complex, dynamic, and frequently ambiguous environment; anticipate future knowledge, skills, and abilities and perform needs analysis to identify gaps in skills.
• Build a culture of continuous improvement and collaboration within the payroll team consistent with Herbalife's mission, vision, and values as a whole
  
  

SUPERVISORY RESPONSIBILITIES:

Manage 2 direct reports (Sr. Manager level), and 16 indirect reports (Staff III and professional/supervisor level) Employees

REQUIRED QUALIFICATIONS:

Skills:

• Demonstrated track record of successfully driving change and managing service delivery for financial/payroll functions.
• Experience in presentations and communications with key stakeholder groups in a professional and accountable manner in the spirit of partnership.
• Must be able to work across departments in providing input into payroll process redesign.
• Regulatory knowledge and awareness to ensure functions are meeting reporting and remitting requirements
• Demonstrated awareness of policies, procedures and regulation responsibilities to ensure that financial controls are in place and properly functioning
• Outstanding work ethic with a high degree of confidentiality
• Spoken and written English
• Excellent communication, interpersonal, relationship and consensus building skills and effectively gains agreement and consensus for ideas within the department and other key stakeholders as needed.
• Able to effectively manage competing priorities in a fast paced environment
• Hands on management skills with a proven track record of working in cross-functional teams in multiple locations with demonstrated success initiating change.
• Knowledge of process management and operational excellence to redesign processes.
• Experienced in identifying and mitigating operational risk through effective controls
  
  

Languages:

• Advance in English
  
  

Experience:

• 5-10 years experience in a management role
• Demonstrated experience in processes design, metrics, project management and change management.
• Knowledge of current finance/payroll best practices, compliance, and legislation requirements.
• Managed project plans, transitions, performance metrics and process improvement
• Exposure to international markets in Shared Services / GBS Model environment.
  
  

Education:

• Bachelor's degree in Business, Accounting, Finance or related discipline
• Advance English 90%
  
  

PREFERRED QUALIFICATIONS:

• Strong verbal and written communication and presentation skills
• Ability to manage teams and ensure proper workload and labor environment
• Experience on Internal Controls, Process Improvement.
• Strong orientation to client Service and meeting deadlines and results.
• Ability to interact effectively at all levels.
• Experience working in an ERP environment (Oracle)
  
  

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