Director of Food & Beverage and Events

We are seeking an experienced Director of Food & Beverage and Events to join The Tanglin Club in a full-time capacity, based in the Orchard. This is a strategic leadership position responsible for overseeing all aspects of food and beverage operations and event management at the club. You will play a pivotal role in driving operational excellence, enhancing member satisfaction, and ensuring that every dining and event experience reflects the club's commitment to quality and sophistication.

Key responsibilities

• Responsible for maintaining the highest standard of food and beverage service across all restaurants, including banquet operations, and ensuring appropriate F&B costing and cost-control measures, including staff costs, to contribute to the financial success of each outlet.

• Adopt cost-effective and efficient operations and machinery, and establish efficient work processes to promote workplace productivity.

• Plan and implement promotional activities to meet Members expectations and achieve budgeted financial results.

• Work closely with the Executive Chef on regular food promotions to provide Members with varied dining experiences.

• Closely monitor Member satisfaction and dissatisfaction, and continuously seek improvement.

• Regularly review, update and implement the department's systems and control procedures.

• Comply with safety, hygiene and environmental regulations set by the relevant authorities, including NEA and MOH.

• Provide leadership, coaching and guidance to employees to improve their abilities and morale, and strengthen teamwork.

• Develop standard procedures and provide training to employees to meet the required performance standards.

• Establish annual operating and capital budgets and ensure adherence to them.

  EVENT MANAGEMENT

• Responsible for all aspects of conceptualising, planning, developing, organising and coordinating the delivery of the Club's activities and events operations.

• Work closely and coordinate with the various departments and the management team to achieve the desired revenue targets, while operating within the specified financial budget and remaining accountable for the department's profit and loss.

• Work closely with the Marketing Communications Department to promote activities and events internally through various advertising media, generate positive publicity and encourage Member participation.

• Work closely with the Social/Entertainment Committee through feedback, reports and meetings.

• Plan and manage workflows, logistical support and timely delivery for projects undertaken.

• Coordinate and manage the on-site set-up and production of each event, ensuring professional presentation and the delivery of high-quality activities and events.

• Establish rapport with Members and be actively involved in the personal selling of all activities and events.

• Demonstrate the ability to manage multiple projects and work within tight schedules.

• Prepare the department's work plan and budget to meet its goals and objectives, and conduct regular reviews to assess whether they are being met.

• Provide post-event evaluations and monthly reports, and analyse Members feedback, requests and enquiries regarding the programmes and activities organised by the department.

What we're looking for

• Minimum 10 years of progressive experience in food and beverage management

• Proven track record of successfully managing large F&B operations with significant budgetary responsibility

• Extensive experience in event planning and execution, managing complex functions for discerning clientele

• Strong leadership and team management skills with the ability to inspire, mentor, and develop staff across multiple levels

• Excellent knowledge of culinary standards, wine and beverage programmes, and dining service protocols

• Demonstrated expertise in financial management, including budgeting, forecasting, and cost control

• Exceptional organisational and communication skills, with attention to detail and ability to manage multiple priorities simultaneously

• Strong problem-solving abilities and composure under pressure

• Experience in member-based or private club environments is highly desirable

• Proficiency in relevant F&B management systems and technology is advantageous

• Formal qualifications in hospitality management, culinary arts, or business administration are preferred