Director of Sales - Events (Pre Opening) - Waldorf Astoria

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Are you passionate about creating unforgettable experiences and leading high-performing teams

Join our prestigious 5-star luxury hotel, where sophistication meets innovation. With elegantly appointed guest rooms, state-of-the-art meeting facilities, and breathtaking ballrooms, we set the stage for extraordinary events - from glamorous weddings and stylish social gatherings to high-level corporate meetings.

As our Director of Sales - Events, you'll be at the helm of our dynamic events team, orchestrating seamless planning and execution of diverse occasions. Your strategic vision, leadership finesse, and commitment to excellence will ensure every event is not just successful, but truly spectacular.

If you're ready to elevate your career and craft moments that leave a lasting impression, we invite you to be part of our legacy of luxury and prestige.

What will I be doing

As the Director of Sales - Events, you will be responsible for performing the following tasks to the highest standards:

• Event Strategy & Planning
  
  

Strategically position the hotel as a premier destination for events through innovative marketing initiatives and strategic partnerships.

Lead the planning and execution of events, ensuring seamless delivery that meets guest expectations and reflects the hotel's brand standards.

• Team Leadership & Development
  
  

Lead, train, and mentor the events team to consistently deliver exceptional guest service while achieving revenue targets.

Cultivate a collaborative, high-performance culture that encourages innovation, accountability, and continuous improvement within the department.

• Guest Relationship Management
  
  

Build and nurture strong relationships with guests, gaining a deep understanding of their needs and preferences to deliver personalized event solutions.

Manage guest inquiries, conduct site inspections, and provide expert guidance throughout the event planning journey to ensure a seamless and memorable experience.

• Budget & Revenue Management
  
  

Oversee event budgets and cost controls, ensuring profitability while maintaining high service standards and guest satisfaction.

Collaborate with sales and marketing teams to effectively promote event offerings, drive bookings, and support revenue growth.

• Operational Oversight
  
  

Coordinate seamlessly with internal departments including Food & Beverage, Audio-Visual, and Housekeeping to ensure smooth and efficient event execution.

Conduct regular reviews of event operations to identify opportunities for improvement and enhance overall service delivery.

• Innovation & Creativity
  
  

Stay ahead of industry trends by introducing cutting-edge ideas that elevate the guest experience and enhance event offerings.

Design unique event packages and concepts that set the hotel apart in a competitive market and appeal to diverse guest preferences.

• Compliance & Standards
  
  

Ensure all events adhere to hotel policies, safety regulations, and brand standards, maintaining excellence in service and operations.

Maintain accurate documentation of events and provide timely reports to senior management to support transparency and continuous improvement.

• Guest Satisfaction
  
  

Monitor guest feedback and satisfaction levels to ensure consistent service excellence and foster long-term loyalty.

Address concerns and resolve challenges promptly and professionally, maintaining a positive guest experience throughout the event journey.

What are we looking for

A Director of Sales - Events serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Brings a wealth of experience in event planning and management, with expertise developed within a prestigious 5-star luxury international hotel chain.
• Pre-opening experience is considered a valuable asset.
• Proven track record in achieving sales targets and driving revenue growth.
• Demonstrates deep knowledge of the local client base, with strong expertise in market analysis and strategic insights to support business growth.
• Analytical thinker with the ability to interpret sales data and identify emerging trends.
• Well-versed in political, economic, and social dynamics, with a strong understanding of evolving market trends and their impact on the hospitality industry.
• Proficient in event management software and Microsoft Office applications.
• Demonstrated leadership and team-building capabilities.
• Excellent communication, negotiation, and relationship-building skills.
  
  

What will it be like to work for Hilton


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Waldorf Astoria Kuala Lumpur

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Sales