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Grand Hyatt

Director of Sales - Hyatt Place Kuala Lumpur Bukit Jalil

Grand Hyatt
Malaysia, Kuala Lumpur
5-8 Years
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Job Description

Organization- Hyatt Place Kuala Lumpur Bukit Jalil

Summary

Sales & Administration

  • Develop and execute sales strategies to achieve revenue targets
  • Monitor reservations, occupancy, and online presence to maximise bookings
  • Ensure all sales processes, contracts, and documentation are accurate and up to date
  • Align hotel sales activities with corporate marketing strategies

Customer Service

  • Ensure exceptional guest service aligned with brand standards
  • Handle guest inquiries, complaints, and group requirements professionally
  • Support team members in delivering excellent service and upselling opportunities

Financial Management

  • Support budgeting, forecasting, and business planning
  • Monitor sales performance and control departmental costs
  • Ensure compliance with financial policies and reporting requirements

Marketing & Revenue

  • Maintain strong brand positioning and market presence
  • Manage key accounts, groups, and pricing strategies
  • Monitor competitors and online channels to stay competitive
  • Participate in revenue and yield management strategies

Operations

  • Coordinate and communicate all sales activities across departments
  • Review performance and adjust strategies to meet business goals
  • Manage room and event space inventory to optimise occupancy
  • Build relationships with clients, partners, and internal stakeholders

People Management

  • Recruit, train, and develop the sales team
  • Foster a positive team culture aligned with Hyatt values
  • Ensure high standards of grooming, performance, and professionalism
  • Drive employee engagement and support career development

Qualifications

  • Bachelor's degree in hospitality management, Business Administration, Marketing, or related field (preferred)
  • Minimum 5–8 years of experience in hotel sales, with at least 2–3 years in a leadership role
  • Proven track record of achieving or exceeding sales and revenue targets
  • Strong knowledge of hotel operations, revenue management, and distribution channels
  • Experience managing key accounts, corporate clients, and group business
  • Excellent leadership, communication, and negotiation skills
  • Strong analytical and financial acumen, with experience in budgeting and forecasting
  • Ability to develop and execute strategic sales and marketing plans

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Hospitality
Employment Type:
Full time

About Company

Grand Hyatt

Job ID: 147244519

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Last Updated: 12-05-2026 09:08:07 AM
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Director of Sales - Hyatt Place Kuala Lumpur Bukit Jalil

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Malaysia, Kuala Lumpur

Skills:

Financial policies, Sales strategies, Revenue Management, Forecasting, Budgeting, Guest Service, Marketing Strategies