Director of Sales & Marketing

HOTEL DESCRIPTION

Set to open in Q3 2025, the Sheraton Kota Kinabalu Hotel will feature 333 rooms and is strategically located at the intersection of Jalan Laiman Diki Road and Jalan Coastal Road. The hotel is just a 20-minute drive from Kota Kinabalu International Airport and 90 minutes from the breathtaking Mount Kinabalu, a UNESCO World Heritage site.

With two restaurants, a rooftop bar, ballrooms, meeting rooms, a spa, a fitness center, and a swimming pool, the hotel is designed to serve both business and leisure travellers, providing modern amenities and convenient access to key attractions in the area.

JOB SUMMARY

Leads the property's sales function for high-volume bookings (300+ peak rooms) and significant catering revenue. Oversees both proactive and reactive sales efforts, guiding the team to meet booking and revenue goals. Implements brand service strategies to build long-term customer relationships and drive sales performance. Evaluates participation across sales channels and fosters strong internal and external partnerships to position the property effectively. Manages the marketing budget to support targeted campaigns and collaborates with regional teams on promotional initiatives. Develops and executes property-wide strategies that align with brand standards, exceed guest expectations, and deliver ROI for ownership and Marriott International.

CANDIDATE PROFILE

The ideal candidate for this role would have previous work experience in Malaysia. Hotel pre-opening experience is preferred.

Education and Experience

Required:

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Managing Sales Activities

Manages the development of a strategic account plan for the demand generators in the market.

Manages the property's reactive and proactive sales efforts.

Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.

Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

Building Successful Relationships

Develops strong partnerships with local organizations to further increase brand/product awareness.

Develops and manages internal key stakeholder relationships.

Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

Leadership

Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue.

Provides day to day leadership to sales and marketing associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.

Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.

Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.

Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.

Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.