Distributor Engineer Assistant

Name of the role: Distributor Engineer Assistant 

Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical 

readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner 

experience. 

Work Location: Malaysia

Work model: Remote 

Key Responsibilities

Scope of Work: 

• Support equipment order submission and coordination 

• Assist in Bill of Materials creation for order fulfillment 

• Guide distributors on software and hardware product catalog 

• Track distributor certification progress to ensure compliance 

• Ensure distributor understands certification roadmap and timeline 

• Provide structured weekly status reporting to stakeholders 

• Provide remote support for demo environment setup and readiness 

• Perform remote diagnostics and basic network troubleshooting leveraging 

standardized technical documentation 

• Coordinate timely escalation and resolution across teams 

• Explain or refresh any knowledge gap using existing training materials 

• Coordinate with Distributor technical counterparts to ensure alignment 

• Utilize existing documentation to clarify HPE/Juniper solution functionalities 

Must have: 

• Strong networking fundamentals (routing & switching, IP addressing, subnetting, device 

 configuration, static/dynamic routing) 

• High attention to detail ensuring accuracy and quality of deliverables 

• Clear and professional communication (written & verbal) 

• Experience working in cross-functional/global environments 

• Technical academic background 

Skill Requirements

Good to have: 

• Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA 

Network+, CCNA) 

• Foundational understanding of network security (TLS, certificates, encryption) 

• Familiarity with Juniper and HPE networking platforms and solutions 

Behavioral competencies: 

• Ownership mindset (takes accountability for tracking and follow-ups) 

• Proactive problem identification and escalation 

• Ability to operate in fast-paced environments 

• Strong collaboration across geographies and cultures 

Expected results: 

• Drive 100% completion of technical certification plans for assigned distributors within 3 

months 

• Ensure successful demo environment setup for 100% of assigned distributors within 6 

months 

What This Role Is NOT 

• Own account relationship 

• Not development of automation solutions

Must Have Skills

IP Address Management

Dynamic Routing