Join and Grow with us!
At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.
Key Responsibilities:
- Manage the onboarding and offboarding process for both new and existing group clients.
- Collaborate with different Business Departments to assess and to verified KYC(Know Your Customer) documentation.
- Perform comprehensive Know-Your-Customer (KYC) reviews including new client onboarding/periodic reviews/KYC-related analysis.
- Maintain professional and effective working relationships with new clients and relevant business units, and accurately assess the risks of the onboarding applications.
- Manage client inquiries and resolve queries or issues promptly throughout the onboarding and periodic review processes.
- Assist new clients with the technical setup and activation of their accounts within the company's systems.
- Identify gaps in existing processes and systems, liaising with IT and Product teams to implement enhancements via User Acceptance Testing (UAT) and ad-hoc projects.
- Maintain and update Standard Operating Procedures (SOPs) whenever there are modifications to work processes or system functionalities.
- Review and evaluate daily alerts generated by the KYC system, including adverse media, sanctions, and Politically Exposed Persons (PEP).
- Support the generation of reports to present Key Risk Indicators (KRI) to management for data-driven decision-making.
Requirements:
- Diploma or Degree in Business, Economics, Finance, Accounting, or an equivalent field.
- Able to work in a fast-paced environment with numerous stakeholders.
- Resourceful and independent with good problem-solving skills.
- Strong communication and relationship-building skills
- Fluent in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous to communicate with clients in the international market
- Commercial understanding of technology solutions, specifically towards the financial services industry preferred.
- At least 1 year of KYC experience; B2B experience is highly desirable.
