Driver Operations & Compliance - ShopeeFood
Driver Operations & Compliance - ShopeeFood
Shopee1-3 Years
- Posted 30 days ago
- Be among the first 10 applicants
Job Description
Job Description
- Compliance Monitoring: Ensure riders follow company policies by handling investigations, suspensions, and escalated complaints.
- Order monitoring: Ensure to monitor driver supply and take necessary action according to the playbook.
- Performance Tracking: Develop and manage tools (e.g., productivity trackers, QMS dashboards) to monitor rider compliance, identify trends, and drive improvements.
- Process Improvement: Identify workflow gaps and implement solutions to reduce violations, improve rider behavior, and support retention.
- Data Optimization: Create and refine data templates to enhance agent productivity and reduce manual errors.
- Risk & Regulatory Management: Lead compliance risk mitigation, ensuring alignment with regulations and internal policies.
- Cross-Functional Collaboration: Oversee initiatives such as QMS to improve data accuracy, streamline processes, and strengthen coordination with CS and Fraud teams.
- Rider Support: Engage directly with riders to resolve issues, gather feedback, and improve satisfaction and retention.
- Service Level Management: Monitor SLAs to ensure timely responses, operational excellence, and accountability.
- 1–3 years of experience in operations management or related fields.
- Strong team player with the ability to work independently.
- Flexible and adaptable in taking on new tasks.
- Strong analytical skills.
- Proficient in MS Excel and PowerPoint for data analysis and presentations.
- Prior exposure to the E-commerce industry is an advantage.
- Excellent command of English; proficiency in additional languages (e.g., Bahasa Melayu) is a plus.
More Info
Key Skills
About Company
Skills:
Ms Excel, MS PowerPoint, Productivity trackers, QMS dashboards