Job Title
Duty Manager Aircraft Services (Aircraft Interior Cleaning)
Reporting To
Manager, Aircraft Services
Division
AeroDarat_Services
Department
ADS - Aircraft Services Ramp
Section
Aircraft Interior Cleaning
Role Purpose
To manage, monitor and supervise daily Aircraft Interior Cleaning and Dressing activities by providing a safe, and quality product in conformance to customer (Malaysia Airline and Foreign Airline)
Key Accountability
- To manage, monitor third party service provider (Vendor) conformance to SLA and SOP
- To meet customer satisfaction - service delivery (On time performance, zero voyage report, above target survey ranking)
- To ensure operation safety at all times - zero incident and accident at work
- To manage and monitor performance of resources (manpower, cleaning Equipments, and aircraft items) - available and serviceable at all times
- To manage and plan inhouse resources (staffs, reporting), to maintain good relationship with third party customers (Airport authority, regulatory body)
Qualification & Working Experience
Degree in Airline Ground Handling services with 0-2 working experience in housekeeping and hospitality.
Skills & Knowledge
- Good command in communication (Speaking and writing)
- Computer literate and anlytical
- Managing resources and proactive thinking
- Problem solving
Key Challenge
- Service breakages (degradation of cleaning and dressing quality) due to unfavorable precision timing
- Resources (insufficient of manpower)
- Unfavorable flight operating pattern (Schedule, adhoc, clash of services)
