For this role, you will support the management and growth of the BRUNO & XGIMI brand.com, the official store in the marketplace. This role is responsible for overseeing day-to-day eCommerce operation, optimizing performance, coordinating digital campaigns and driving online revenue growth.
Location : Wisma Dancom, Petaling Jaya
What is the role about
1. eCommerce Operations Management
- Manage daily operations of all brand.com websites
- Ensure accuracy of product listings, pricing, and promotions
- Coordinate website updates including banners and landing pages
- Monitor website performance and user experience
2. Sales & Performance Management
- Track KPIs including revenue, conversion rate, and AOV
- Analyze trends and identify growth opportunities
- Support forecasting and campaign planning
- Manage Marketplace Ads performance to ensure ROI and brand awareness are achieved
3. Product & Merchandising
- Manage product catalogues across all brands
- Ensure high-quality product content and visuals
- Optimize product pages for conversion
- Coordinate product launches
4. Campaign Management
- Campaign execution for key festive and sales day
- Align promotions with marketing and CRM activities
- Ensure timely rollout of campaigns
5. Customer Experience
- Monitor and improve customer journey
- Optimize UX/UI and checkout flow
6. Data & Reporting
- Prepare weekly and monthly reports
- Analyze website and sales performance
- Provide actionable insights
7. Stakeholder Management
- Collaborate with marketing, CRM, and supply chain teams
- Manage external agencies and developers
- Ensure timely execution of initiatives
Are you the one
- Minimum qualification – Bachelor's degree in Marketing, Business, eCommerce, or related field
- Minimum 3 years of relevant experience in sales and operation managing marketplace and brand.com
- Experience in web merchandising, analytic, logistics, customer service and ecommerce usability
- Proficient in Shopping cart system (e.g., Magento & Shopify), Microsoft Excel & Power Point
- Ensuring onsite info is accurate and customer's shopping experience is smooth and pleasant
- Proficient in written and spoken English, an added advantage Mandarin speaker
