Job Description

Job Responsibility

E-commerce Store Operations (70%)

Daily Store Management

Manage the daily operations of TikTok Shop and Shopee Malaysia.
Optimize product listings, titles, images, descriptions, and inventory.
Maintain store branding and visual merchandising with a premium minimalist aesthetic.
Ensure store health by monitoring ratings, disputes, prohibited content, and intellectual property compliance.

Product & Merchandising

Source and manage product categories including gold-plated zircon jewelry, moissanite silver jewelry, and natural crystal accessories.
Conduct market research, competitor analysis, and identify trending products.
Develop pricing strategies, profit margin analysis, and campaign participation plans.
Coordinate closely with suppliers on stock replenishment, SKU management, and inventory planning.

Traffic Growth & Marketing

Plan and execute short-form video marketing strategies together with the creative team.
Support livestream operations, including product sequencing, product listings, and TikTok Ads / GMV Max campaigns.
Manage collaborations with affiliates, KOLs, KOCs, creators, and MCN agencies.
Develop strategies to increase traffic, conversion rates, and GMV.

Data Analysis & Performance Review

Monitor key KPIs including GMV, conversion rate, traffic, average order value (AOV), and repeat purchase rate.
Prepare weekly and monthly reports, campaign reviews, and performance analysis.
Analyze competitors and identify trends within the Malaysian e-commerce market.

Campaign Planning

Plan and execute major platform campaigns such as Ramadan, Payday, 9.9, 10.10, 11.11, 12.12, and other promotional events.
Plan promotional activities including vouchers, bundle deals, flash sales, and platform campaigns.
Customer Service Management (30%)

After-sales Support

Handle returns, exchanges, and refund requests.
Monitor shipment status and resolve logistics-related issues.
Handle customer complaints and negative reviews professionally.
Encourage customer reviews and maintain excellent store ratings.

Customer Service Operations

Develop and maintain customer service SOPs, FAQs, and response templates.
Improve response time and customer satisfaction.
Monitor weekly customer service KPIs, including inquiry conversion and dispute rates.

Job Requirements

E-commerce Operations Manager

Salary:RM8,000 – RM15,000 per month(Basic Salary + Performance-Based Commission)

We are looking for an experienced and results-driven E-commerce Operations Managerto lead and grow our online business acrossTikTok ShopandShopee Malaysia. This role is responsible for store operations, product strategy, affiliate management, livestream support, campaign planning, customer service, and performance analysis.

If you are passionate about e-commerce, data-driven, and enjoy building high-performing online stores, we'd love to hear from you.

Minimum Qualifications

At least 1 year of experience managing TikTok Shop or other e-commerce platforms in Southeast Asia (Malaysia market preferred).
Experience managing TikTok Shop is required.
Experience with Shopee or Lazada is an added advantage.
Familiar with TikTok Seller Center, TikTok Ads Manager, TikTok Affiliate, and e-commerce platform operations.
Fluent in English.
Mandarin-speaking candidates are preferred.
Proficiency in Bahasa Malaysia is an advantage.
Able to work according to Malaysian business hours, including campaign periods.

Preferred Qualifications

Candidates with any of the following will have an advantage:

Experience in jewelry, luxury goods, fashion accessories, beauty, or lifestyle products.
Experience managing both e-commerce operations and customer service.
Experience launching and growing a store from 0–1 with proven results.
Existing network of Malaysian affiliates or content creators.

Soft Skills