Job Summary
The E-Commerce Executive is responsible for executing online campaigns, managing daily platform operations, and ensuring a seamless customer experience across all e-commerce channels. This role focuses on accurate implementation, operational efficiency, and responsive customer service to support overall business performance.
Key Responsibilities
Platform Operations
- Manage and maintain product listings, pricing, promotions, and inventory across Shopify, Lazada, Shopee, and TikTok Shop
- Ensure all product information, visuals, and pricing are accurate and up to date
- Monitor daily platform health to ensure smooth operations
Campaign Execution
- Execute campaign setups across platforms, including (Voucher creation, Bundles and promotional mechanics, Gift-with-purchase (GWP) configuration, Price updates and scheduling)
- Upload and schedule campaign banners and landing pages
- Ensure all campaign elements are implemented accurately and on time
Customer Experience Management
- Handle customer inquiries across all e-commerce platforms in a timely and professional manner
- Respond to queries related to orders, products, delivery, and promotions
- Manage order issues such as delays, cancellations, returns, and refunds
- Escalate complex cases to relevant teams
- Monitor customer feedback and highlight recurring issues for improvement
Coordination & Execution Support
- Work closely with internal teams (marketing, creative, logistics) to ensure readiness of (Campaign assets, Inventory, Timelines)
- Follow up to ensure deadlines are met and issues are resolved promptly
Performance Monitoring & Reporting
- Track campaign and platform performance daily
- Prepare basic reports on sales, traffic, and campaign results
- Highlight discrepancies, issues, and opportunities for improvement
Website & Technical Support
- Assist with website updates (banners, landing pages, content)
- Coordinate with developers or external partners to troubleshoot basic issues
Requirements
- 1–3 years of experience in e-commerce, operations, or customer service
- Familiarity with Shopify, Lazada, Shopee (TikTok Shop is a plus)
- Strong communication skills with a customer-first mindset
- High attention to detail and execution accuracy
- Good problem-solving and coordination skills
- Ability to multitask in a fast-paced environment
- Proactive, responsible, and able to work independently
