The E-Commerce Executive is responsible for maintaining accurate product inventory across our Shopify (.com) store and all marketplace platforms, ensuring timely replenishment at all times. This role requires strong attention to detail, clear ownership of stock accuracy, and close coordination with internal teams to prevent stock-outs or overstock situations.
Responsibilities
- Handle all e-commerce platforms related to new product listings, promotional mechanics, traffic acquisition, sales and conversion.
- Manage and update product listings across online platforms (Shopee, Lazada, TikTok Shop, website).
- Monitor daily store operations including orders, shipment coordination, stock levels, and customer inquiries.
- Ensure product descriptions, pricing, keywords, and SEO are always up to date.
- Monitor competitors activity (pricing, campaigns, trends) and propose improvements.
- Drive the sales performance of the e-commerce platforms to achieve KPIs.
- Communicate with other departments on visual and content preparation for e-commerce platforms.
- Collaborate with the supply chain for demand planning to ensure smooth order fulfilment.
- Provide monthly analysis reports on sales, campaigns, and performance.
- Ensure a positive and consistent customer experience across all e-commerce platforms by addressing issues promptly and implementing feedback.
- Coordinate with live hosts and external affiliates for the all-affiliate program.
- Support warehouse team in operations when necessary.
- Perform any ad-hoc tasks as assigned by the superior.
Qualifications
- Diploma or Bachelor's Degree in Business, Supply Chain, E-Commerce, or related field.
- 1 - 3 years of experience in inventory, merchandising, or e-commerce operations (Shopify or marketplace exposure preferred).
- Highly meticulous, analytical, and organized; strong with numbers and data accuracy.
- Proficient in Excel/Sheets and comfortable working with digital platforms or ERP systems.
- Strong communication and coordination skills to work across warehouse, operations, and online teams.
- Self-driven with a sense of accountability and urgency in daily tasks.
