Own and manage the global or regional product content syndication program across platforms such as Amazon, Walmart, Target, Carrefour, and others.
Develop and oversee the governance framework, SLAs, performance metrics (e.g., live SKU %, TAT, issue resolution), and quality benchmarks.
Lead cross-functional coordination among PIM/DAM teams, QA, content creators, eCommerce
marketers, and automation developers.
Oversee the workflow and data integrity across syndication platforms (e.g., Salsify, Syndigo, Alkemics, 1WorldSync). Proactively drive intake planning, forecasting, resource alignment, and task prioritization.
Ensure timely publishing and tracking of syndicated SKUs across all priority retailers.
Represent the syndication team in client governance meetings, performance reviews, and QBRs.
Monitor defect trends, audit failures, and retailer rejections, and lead RCA and resolution strategies.
Partner with automation teams to scale capabilities such as auto-tagging, versioning, live-link monitoring, etc.
Mentor project managers and QA leads, and support talent upskilling and performance tracking.
Required Skills
5+ years of experience in digital content operations, syndication management, or ecommerce delivery.
Deep understanding of PIM/DAM systems, digital asset readiness, product attributes, and global content deployment standards.
Proficiency with syndication tools like Salsify, Syndigo, Alkemics, or similar.
Hands-on experience working with retailer portals (Amazon Vendor Central, Walmart, Carrefour, Boots, etc.).
Strong skills in workflow optimization, automation strategy, and SLA-based delivery tracking.
Expertise in leading project governance, client escalations, and delivery planning.
Familiarity with reporting tools such as Excel dashboards, Power BI, or Tableau is preferred.
