E-commerce Manager- Vietnamese/ Filipino speaker

Key Responsibilities

• Own and manage the global or regional product content syndication program across platforms such as Amazon, Walmart, Target, Carrefour, and others.
• Develop and oversee the governance framework, SLAs, performance metrics (e.g., live SKU %, TAT, issue resolution), and quality benchmarks.
• Lead cross-functional coordination among PIM/DAM teams, QA, content creators, eCommerce
• marketers, and automation developers.
• Oversee the workflow and data integrity across syndication platforms (e.g., Salsify, Syndigo, Alkemics, 1WorldSync). Proactively drive intake planning, forecasting, resource alignment, and task prioritization.
• Ensure timely publishing and tracking of syndicated SKUs across all priority retailers.
• Represent the syndication team in client governance meetings, performance reviews, and QBRs.
• Monitor defect trends, audit failures, and retailer rejections, and lead RCA and resolution strategies.
• Partner with automation teams to scale capabilities such as auto-tagging, versioning, live-link monitoring, etc.
• Mentor project managers and QA leads, and support talent upskilling and performance tracking.

Required Skills

• 5+ years of experience in digital content operations, syndication management, or ecommerce delivery.
• Deep understanding of PIM/DAM systems, digital asset readiness, product attributes, and global content deployment standards.
• Proficiency with syndication tools like Salsify, Syndigo, Alkemics, or similar.
• Hands-on experience working with retailer portals (Amazon Vendor Central, Walmart, Carrefour, Boots, etc.).
• Strong skills in workflow optimization, automation strategy, and SLA-based delivery tracking.
• Expertise in leading project governance, client escalations, and delivery planning.
• Familiarity with reporting tools such as Excel dashboards, Power BI, or Tableau is preferred.