Role Objective
Ensure seamless, on-time delivery for all Decathlon orders across Web, Lazada, and Shopee by optimizing fulfillment processes and collaborating with cross-functional partners to deliver an excellent customer experience.
Core Responsibilities
- Fulfillment & Strategy: Design and scale the operational infrastructure to meet sales forecasts over the next 624 months; partner with Tech to ensure the right tools are in place.
- Operational Excellence: Set and manage KPIs for warehouse teams and vendors, ensuring order processing meets speed and quality standards that outperform competitors.
- Last Mile & Transport: Manage third-party courier relationships through regular performance reviews and lead delivery innovations to add value for customers.
- Insights & Analysis: Audit the end-to-end customer journey (from pick-and-pack to delivery) to identify bottlenecks and implement data-driven improvements.
- Cost Management: Drive cost optimization across packaging, manpower, and shipping while ensuring the operation remains scalable.
Requirements
- Language: good command of English, written and spoken.
- Experience working with customer service, logistics and delivery
- Detail-oriented with strong organisational skills
- Demonstrated ability to manage and build great relationships with both internal and external stakeholders
- Demonstrated ability to work in a fast-paced, self-starter environment
- Strong problem solving and troubleshooting skills
- Based in HQ in Decathlon NU Sentral, KL
