E-commerce & Performance Specialist (Fashion)

Location: Kota Damansara, Petaling Jaya, Selangor

Company: Love Knot (for our sister brand (Rissa Milano, focusing in modest wear)

About the role

We're looking for an E-commerce & Performance Specialist to manage brand's online sales channels and drive sustainable revenue growth.

This role focuses on e-commerce sales operations, livestreams, ads, affiliate and performance tracking.

What we're looking for

1. Commercial-minded and data-driven
2. Strong understanding of TikTok Shop & Shopee
3. Comfortable managing livestream operations
4. Able to balance sales growth with brand direction
5. Organized, structured, and execution-focused
6. Passionate about fashion, health & beauty or lifestyle industry

Key requirements

1. Experience managing TikTok Shop and/or Shopee
2. Familiar with livestream selling and live hosts
3. Comfortable running or managing ads
4. Strong operational and coordination skills
5. Able to analyse sales and campaign performance

What you'll do

1. E-commerce Operations

• Manage TikTok Shop, Shopee Mall, and webstore
• Handle ratings, refunds, appeals, and compliance
• Manage product uploads, pricing, campaigns, shop health

2. Livestream Management

• Plan livestream schedules and formats
• Recruit, train, and manage live hosts (FT/PT)
• Improve livestream performance and structure

3. Ads & Sales Performance

• Manage TikTok and marketplace ads
• Track ROAS, conversion, and sales performance
• Optimise spend and creatives with Marketing team

4. Campaign Execution

• Execute platform campaigns (9.9, 11.11, etc.)
• Plan bundles, vouchers, and promo mechanics
• Align sales activities with stock and margin

5. Affiliate & Channel Performance

• Manage affiliate setup and performance
• Track sales by product and channel
• Identify hero products and slow movers

6. Reporting & Insights

• Provide regular sales and performance reports
• Share insights for restocking and future launches

In this role, you will gain massive hands-on experience in growing a brand, building and managing a team, and be among the brand pioneer for a fashion brand.