E-Commerce Sales Specialist

AGAATT SDN. BHD.

Job Title: E-Commerce Sales Specialist

Location: Dana 1, Ara Damansara, Petaling Jaya, Selangor

Role Type: E-Comm sales role

Contract: Full-time

Learn about AGAATT, visit www.agaatt.com

Job Description:

We are looking for motivated and result-oriented E-Commerce Sales Specialist. This individual will be reporting to Managing Director and will be responsible for Agaatt Outlet store in Shopee & other marketplaces, oversee and manage daily operations, customer service, marketing, deliveries, etc. This role requires strong interpersonal skills, strategic mindset, and ability to drive sales through effective channel.

Role and Responsibilities:

Lead and manage the overall e-commerce business across online marketplaces like Shopee.

Drive sales growth and improve product visibility and rankings through marketplace strategies.

Create price book weekly, daily or as needed and keep the store prices updated daily with regular day price, offer day price, and mega sale price.

Secure campaign slots and participate in promotional activities and KOLs.

Negotiate deals and oversee operational improvements to maximize growth.

Act as a liaison between the company and the OEM brands, like Dell, HP, Lenovo, and the internal teams.

Manage daily operations, including product listing (description & creatives), pricing, and updates on the Shopee platform.

Maintain accurate inventory records and ensure on-time fulfilment.

Process and monitor orders and shipping logistics.

Handle administrative tasks and documentation.

Handle customer inquiries, complaints, and after-sales support via Shopee chat or other channels.

Respond to customer messages and resolve issues related to purchases.

Analyze sales data and use it to inform business decisions and improve performance.

Communication:

Communicate effectively with internal teams and external stakeholders.

Must be direct and transparent.

Reporting:

Generate monthly and quarterly sales report.

Generate weekly inventory report.

Plan stock purchase to not run out of inventory.

Team Collaboration:

Collaborate with other departments to gather necessary information and support cross-functional initiatives.

Qualifications and Skills:

Bachelor's degree in business, marketing, or related field.

Proven experience in e-commerce, sales, or account management, preferably on platforms like Shopee, Lazada, or TikTok Shop.

Strong organizational and multitasking skills in (MS Excel, Power Point, Word, MS Outlook for emails).

Strong analytical and problem-solving skills.

Proficiency in Microsoft Excel for data analysis.

Excellent communication and interpersonal abilities.

Attention to detail and accuracy.

Willingness to travel and visit customers, OEM brands.

Ability to work well in a team and under pressure to meet deadlines and KPIs.

Personal Attributes:

Integrity and ethical behavior.

Ability to work independently and as part of a team.

Problem-solving, proactive, and analytical skills.

Adaptability and a willingness to take on new challenges.