Overview
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.
Qualificati
- onProficiency in Mandarin (spoken and written) and Engli
- shPrevious experience in customer service or call center environment is an advantage, but fresh graduates are welcome to app
- lyStrong communication and problem-solving skil
- lsAbility to handle multiple tasks and work under pressu
- reFlexibility to work on rotational shifts, including weekends and public holida
- ysBased in Johor or willing to reloca
te
What We O
- fferCompetitive salary and benefits pack
- age.Paid training and career development opportunit
- ies.A supportive and diverse work environm
- ent.Opportunities to grow within the comp
any.
Responsibi
- litiesHandle incoming customer inquiries via email, chat, and call in a professional and timely m
- anner.Provide accurate information, solutions, and assistance to cus
- tomersResolve customer concerns effectively while maintaining a high level of empathy and profession
- alism.Document customer interactions and update records in the s
- ystem.Escalate complex issues to the relevant teams when nece
- ssary.Work closely with team members and supervisors to achieve performance targets and service level agree
- ments.Maintain a positive and customer-first attitude at all
times.
