EB Operations Team Leader - GFX Trading
EB Operations Team Leader - GFX Trading
Euroclear- Posted 5 days ago
- Be among the first 10 applicants
Job Description
Job Description
Your main responsibilities will Include:
Your main responsibilities will Include:
- Ensure accurate & timely order placement and execution of process GFX trades and proper follow up on escalation for all issues and outstanding matter.
- Initiate and support process improvements to make the process more efficient or mitigate risks.
- Act as the primary point of coordination for escalated operational incidents, client complaints, and service-related issues, ensuring timely investigation, resolution, and communication with relevant stakeholders.
- Attend to any ad-hoc and escalation queries received from Transfer Agent, Fund Manager and Clients.
- Identify and challenge non-standard or exception-based processes, ensuring thorough risk assessments and appropriate controls are in place prior to implementation.
- To be involved in any other task that assigned by the management including system enhancement functions, provides feedback on Business Requirement Documents, and participates in user acceptance testing as needed.
- Regularly review the team governance, documentations, procedures, risk assessment document etc.
- Assist Operations Manager for any relevant ad-hoc task.
- Requirements:
- 5-7 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
- Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
- Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
- Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
- Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.
- Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.
More Info
Key Skills
Business Requirement Documents
About Company