Job Description

Company Description Kskin is a fast-growing skincare brand that delivers effective 15-minute facials using advanced Korean skincare technology and pharmaceutical-grade proprietary solutions. The company operates over 50 outlets across Singapore and has expanded into Malaysia and the Philippines, reflecting strong regional growth. Guided by the philosophy of No Package, No Appointment, and Effective – See Results in 15 Minutes, Kskin focuses on accessibility and visible results. As part of KC Group, Singapore's leading hair and beauty company, Kskin benefits from a strong heritage of innovation, quality, and customer-centric service. The team is committed to redefining skincare experiences and inviting talent to grow with the brand.

Role Description The Ecommerce Lead is a full-time, on-site role based in WP. Kuala Lumpur. This role oversees Kskin's online sales channels, including ecommerce platforms, brand website, and digital marketplaces, ensuring a seamless and engaging customer journey. Day-to-day responsibilities include managing product listings, pricing, promotions, and content, as well as monitoring performance metrics to optimize conversion and revenue. The Ecommerce Lead collaborates closely with marketing, operations, and customer service teams to align online campaigns, inventory, and fulfillment processes. The role also involves identifying growth opportunities, implementing A/B tests, and enhancing user experience to support Kskin's expansion across the region.

Qualifications

Candidates should possess strong E-Commerce and Sales skills to manage online channels, drive revenue, and grow market share.
Candidates should possess solid Analytical Skills to interpret data, track KPIs, and make data-informed decisions that improve performance.
Candidates should possess excellent Customer Service skills to shape a positive online experience, handle escalations, and support customer retention.
Candidates should possess clear and effective Communication skills to collaborate with cross-functional teams and coordinate campaigns and initiatives.
Experience with ecommerce platforms (e.g., Shopify, WooCommerce, or marketplace backends), digital marketing, and basic SEO is beneficial.
Proven experience in an ecommerce, retail, or consumer brand environment, ideally in beauty, skincare, or lifestyle sectors, is an advantage.
Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience, is preferred.
Ability to work on-site in WP. Kuala Lumpur, manage multiple priorities, and adapt in a fast-paced, growth-oriented setting.