Job Overview
This role provides operational support for global EDI integrations, ensuring reliable and accurate data exchange across regions. The position is focused on resolving support tickets raised by business and technical teams and supporting day-to-day EDI operations. It covers both in-house and managed service EDI solutions through monitoring, troubleshooting, and issue resolution to maintain integration stability and business continuity.
Responsibilities
- Provide day-to-day support for EDI operations, ensuring timely resolution of issues across both our internal EDI platform, managed service platform and ERP backend systems.
- Act as the primary point of contact for EDI-related queries, coordinating with internal teams, external partners, and our managed service to troubleshoot and resolve integration problems.
- Monitor and manage EDI message flows, transactions, to ensure accurate and compliant data exchange with trading partners.
- Collaborate with business users and technical teams to analyze integration issues, identify root causes, and implement corrective actions.
- Maintain documentation of support processes, partner configurations, and integration flows to ensure operational transparency and knowledge sharing.
- Contribute to continuous improvement initiatives by identifying recurring issues, proposing enhancements, and supporting system upgrades or changes.
Qualifications
- Strong understanding of EDI processes and standards (X12, EDIFACT, CSV, XML), with experience in monitoring, troubleshooting, and supporting EDI transactions.
- Familiarity with OpenText as a managed EDI service, including partner onboarding, message tracking, and issue resolution.
- Proven experience in monitoring, diagnosing, and resolving operational and transactional issues across in‑house EDI solutions.
- Working knowledge of SAP systems, especially in areas related to EDI integration, with the ability to investigate and resolve data flow or transactional issues.
- Strong problem-solving and analytical skills, with the ability to interpret technical data and identify root causes of integration or system issues.
- Capable of managing multiple support tasks simultaneously, with attention to detail and a proactive approach.
- Demonstrated experience in a support or analyst role within an EDI and SAP-integrated environment.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.
