Job Summary:
We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance to end users. The role involves troubleshooting hardware, software, and network issues, managing end-user devices, and ensuring smooth day-to-day IT operations.
Key Responsibilities:
- Provide first and second-level technical support for desktops, laptops, and peripheral devices.
- Perform routine maintenance, reboots, and system updates on laptops and PCs.
- Troubleshoot and resolve hardware, operating system, and application-related issues.
- Manage user accounts, permissions, and access within Active Directory (if applicable).
- Install, configure, and update approved desktop and laptop software.
- Support end users with connectivity issues (LAN/WAN, Wi-Fi, VPN).
- Perform PC management tasks, including imaging, patching, and inventory tracking.
- Document issues, solutions, and work performed in the ticketing system.
- Provide remote and onsite support for end users as required.
- Collaborate with IT teams to escalate complex issues and ensure timely resolution.
Qualifications:
- 25 years of experience in Desktop Support, End User Support, or IT Helpdesk.
- Strong knowledge of Windows OS (Windows 10/11), MS Office, and basic networking.
- Familiarity with PC management tools (SCCM, Intune, or similar).
- Good understanding of troubleshooting hardware/software issues.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple support requests.
